Terms of service

Welcome to DNSL. By accessing or using our website, placing an order, or purchasing any product from DNSL, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. General Information

DNSL provides CCTV, networking, security, and electronic products through its website and physical outlets. These terms apply to all users, customers, and visitors of the website.

DNSL reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under guardian supervision.
  • You are providing correct personal information while placing an order.

3. Product Information

DNSL makes every effort to display accurate product descriptions, specifications, and images. However:

  • Product images may slightly differ due to lighting or screen display.
  • Specifications may change by manufacturers without notice.
  • DNSL is not responsible for minor differences in product appearance.

4. Pricing & Payments

All prices displayed on the website are in Pakistani Rupees (PKR) unless stated otherwise.

DNSL reserves the right to change prices at any time without notice.

Payments may be made through:

  • Cash on Delivery (available in selected areas)
  • Bank Transfer
  • Online Payment (if applicable)

Orders will only be confirmed after payment verification (where required).

5. Order Confirmation & Cancellation

DNSL reserves the right to accept or reject any order due to:

  • Product unavailability
  • Incorrect pricing
  • Suspicious activity or fraud concerns
  • Delivery limitations

Customers may request order cancellation before dispatch. Once dispatched, cancellation may not be possible.

6. Shipping & Delivery

Delivery timelines provided are estimated and may vary depending on courier service or location.

DNSL is not responsible for courier delays, natural disasters, strikes, or unexpected delivery disruptions.

Shipping charges may apply based on location and product weight.

7. Return, Exchange & Refund

DNSL offers return/exchange only under specific conditions such as:

  • Product damaged during delivery
  • Wrong product delivered
  • Manufacturing defect

Return requests must be reported within 48 hours of delivery.

Refunds (if approved) will be processed within 7 to 10 working days.

Products damaged due to misuse, incorrect installation, power surges, or physical damage are not eligible for return/refund.

8. Warranty Policy

Products sold by DNSL may come with a manufacturer warranty.

Warranty does not cover:

  • Physical damage
  • Water damage (unless product is waterproof rated)
  • Burnt products due to voltage issues
  • Damage due to improper installation
  • Tampering or broken warranty seals

Warranty claims will be processed according to the brand’s policy.

9. Customer Responsibility

Customers are responsible for:

  • Providing correct delivery address and contact number
  • Ensuring product compatibility before ordering
  • Checking the parcel at delivery

DNSL is not responsible for losses caused by incorrect information provided by the customer.

10. Limitation of Liability

DNSL is not liable for any indirect, incidental, or consequential damages resulting from:

  • Use of our website
  • Product misuse
  • Installation errors
  • Courier delays
  • Third-party service failures

Our liability is limited to the value of the purchased product only.

11. Privacy Policy

DNSL respects customer privacy. Personal data such as name, phone number, address, and email is used only for order processing and customer support.

DNSL does not sell or share customer information with unauthorized third parties.

12. Fraud Prevention

DNSL reserves the right to:

  • Cancel orders suspected of fraud
  • Block users providing false information
  • Request advance payment for high-value orders

13. Intellectual Property

All content on the DNSL website, including:

  • Logos
  • Images
  • Product descriptions
  • Text and designs

are the property of DNSL and may not be copied or used without written permission.

14. Third-Party Links

Our website may contain links to third-party websites. DNSL is not responsible for the content, policies, or services of any third-party site.

15. Governing Law

These Terms of Service are governed by the laws of Pakistan. Any dispute shall be resolved under the jurisdiction of courts in Karachi, Pakistan.